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Kostenloser Versand für Bestellungen ab 44€ (in Deutschland & Österreich) - Lieferzeit in Deutschland: 1-3 Werktage (Wochenende nicht reinrechnen).

Right of withdrawal / Withdrawal form



  • Rücksendungen von erhaltener Ware ausgeschlossen. 

  • Stornierung ist nur möglich, wenn die Annahme des Pakets verweigert wird.

    • Wenn Sie die Ware von DHL angenommen haben, ist eine Rücksendung bzw. Retoure ausgeschlossen. 
    • As we cannot resell accepted food due to this risk, food that has already been delivered is excluded from reimbursement. 
    • Falls Sie ihre Bestellung stornieren möchten, ist es zwingend notwendig, dass sie das Paket nicht annehmen. Hintergrund ist, dass von Kunden angenommene Lebensmittel dem Risiko der Schadenszuführung unterliegen. 
    • Wenn Sie die Annahme des Pakets von der DHL verweigern, leitet DHL automatisch eine Rücksendung ein ohne, dass ein Kunde die Ware bzw. den Karton geöffnet hat. 



Since the beginning of our company, we have been exposed to deliberate damage. This ranges from simple threats and insults in letters to damage to our parcels. Food that we have sent out is exposed to the risk of deliberate damage. It is irrelevant whether the package has been opened or not. Here you can read about examples of damage to foodstuffs: . We will not expose our customers to this risk and will therefore not accept goods that have been sent out. 


Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the

consumer is relevant or which are clearly tailored to the personal needs of the consumer;

- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;

- for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which were delivered at the earliest 30 days after

contract and the current value of which depends on fluctuations in the market, to which the entrepreneur is entitled.

has no influence;

- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if

their seal has been removed after delivery;

- for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;

- for the delivery of audio or video recordings or computer software in a sealed package, if the seal is broken after the

Delivery was removed.

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